Cancellation and refund policy.

Cancellation Policy

• Customers may cancel their subscription at any time.
• Cancellations must be made at least seven days before renewal to avoid charges for the next billing cycle.
• Customers will continue to receive their full content allocation for the remainder of their billing cycle, even after canceling.

Refund Policy

• No refunds are provided once a subscription is active.
• Exception: Refunds will be issued only in cases of duplicate charges or billing errors.

Access to Past Work

• Customers retain access to past content for 30 days from the date of cancellation.
• After 30 days, access will be revoked unless a new subscription is purchased.

Pause Option

• Customers may request a temporary pause on their subscription instead of canceling.

Dispute Resolution

• If a customer disputes a charge, we first communicate via email or video chat to clarify the situation.
• If the dispute is valid (e.g., duplicate charges), we issue a full refund for the incorrect charge.
• If the dispute is unjustified, we provide documentation proving the service was delivered.

Contact Us

For cancellation or refund requests, please email team@grow-co.net